What Is RJW Exteriors’ White Glove Service?
Customer Service Taken To The Next Level
Finding the right exterior home remodeling contractor in Northern New Jersey can be challenging. You’re not only looking for a company that offers you exceptional workmanship but one that treats you with respect as well.
You might find decent workmanship with one contractor and nice customer service with another. But finding everything you want in one place could be a tall order.
Fortunately, fantastic remodeling companies do exist – companies like RJW Exteriors.
And at RJW Exteriors, we’re an exterior home remodeling contractor who prioritizes offering homeowners spectacular customer service and masterful workmanship.
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Our Exceptional Home Remodeling Process
At RJW Exteriors, we aim to make your dream remodel more accessible. Everything we do is with you in mind – from our incredible products to our reliable warranties. Each part of our service is designed to enhance your home remodeling results and your overall experience.
In addition, we offer flexible payment options, like 0% APR for 72 months, giving you more choice and allowing you to get the home remodel you desire. It’s all part of our effort to turn YOUR dream into YOUR reality.
Our White Glove Service is about taking the customer experience and elevating it.
A better consultation.
A better process.
A better experience.
We Provide A Superior Exterior
Home Remodeling Experience
Your overall experience with RJW Exteriors will be top-notch. That begins with your initial phone call.
Our call center is dedicated to getting your home remodeling project off on the right foot. Our call center representatives will access what you need and schedule a free consultation.
From there, the communication is wide open. We’re available to answer your questions and discuss any concerns you may have. From start to finish, you’ll never feel kept in the dark.
A Thorough Consultation
After your appointment is scheduled and confirmed, we’ll come out to meet with you.
Typically lasting around an hour and a half, we’ll walk you through everything you need to know to make an informed decision.
We won’t just show up at your home, look up at your roof, write down a number on a piece of paper, and leave.
That’s not who we are.
We understand how important the decision is of who you choose to do construction on your home. And we take the responsibility seriously.
Whether it’s replacement windows, doors, roofing, or siding, we’ll access the project, learn about your wants and needs, and go through many aspects of your remodel, including:
- Inspecting the area.
- Payment options.
- Material and product options & more.
- Our process, our credentials, our history.
In addition, we’ll provide you with a customized quote. By the time we walk out of the door, you’ll have a price locked in. And we’ll freeze that price for a year. We don’t want you to feel rushed, so we ensure you don’t.
Lastly, we’ll reach out for a quality assurance call after your consultation. It’s a follow-up with a series of questions to make sure you had a good experience with our sales representative.
Your Project Manager And The Production
Team Will Keep You In The Loop
When you choose RJW Exteriors, you’ll have a designated project manager. You won’t have to worry about being handed off to multiple people during your project. Your project manager will remain with you throughout the home remodeling process.
And you’ll always be kept in the loop.
Sometimes, things take longer than expected. Our production team will keep you updated on materials shipping and arrival dates. Once your materials arrive, we’ll contact you to notify you and schedule your installation dates.
We’ll Keep In Touch After Your Home
Remodeling Project Is Complete
Our job isn’t finished even after completing your project. Our customer care ambassador will contact you for your feedback and a final walkthrough to ensure everything looks good and meets your standards, as well as ours.
We conduct a survey to get a complete understanding of your experience with us.
In addition, your customer care ambassador will deliver some important information, including warranty registration, a maintenance guide, and a little thank-you gift.
Our White Glove Service is designed to ensure you have the best home remodeling experience possible.
So, if you need an exterior remodeling contractor in Northern New Jersey and want one who is focused on you, contact RJW Exteriors to schedule a free quote.
